Refund and Returns Policy

PreTshirts

At PreTshirts, we strive to ensure your satisfaction with every purchase. However, if you need to return or exchange an item, please refer to the following policy.

Refund and Return Policy Duration

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Returns will be accepted for the following reasons:

• The product is defective or damaged.
• The wrong product was delivered.

Please note: Sale items cannot be refunded.

Return Process

To initiate a return, contact our customer support team at +91 8779631789 or digitaljersey35@gmail.com. They will guide you through the return process and provide a Return Merchandise Authorization (Order ID) number. You will need to send the product back to:
{Physical address}.

Inspection and Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your original payment method within a certain number of days, depending on the payment gateway’s processing times.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank, as it may take some time before the refund is officially posted.

If you’ve done all of this and still haven’t received your refund, please reach out to us at +91 8779631789 or digitaljersey35@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +91 8779631789 or digitaljersey35@gmail.com, and send the item to:
{Physical address}.

Shipping Costs for Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refund Timeline

Approved refunds will be issued to the original payment method used during the purchase. The amount will reflect in your account within 4-5 business days.

Replacement Timeline

If a replacement is needed, it will be dispatched within 7-10 business days after we receive the returned item.

For any further assistance, feel free to contact us at +91 8779631789 or digitaljersey35@gmail.com.